Customer Service Practitioner Level 2

Become a product expert, drive improvements, and craft positive customer journeys.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.

As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service

The core knowledge, skills and behaviours you'll develop on the course:

• Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.
• Understand the reasons why customer issues and complex situations sometimes need referral or escalation for specialist attention.
• Keep current, knowledge and understanding of regulatory considerations, drivers and impacts in relation to how you deliver for customers.
• Understand your organisation structure and what role each department needs to play in delivering Customer Service and what the consequences are should things go wrong.

Why choose Inspire ATA?

We work with high-quality training providers to deliver a wide range of training programmes through a blended learning approach that is tailored to each learner's needs.  Inspire ATA recruits and employs each apprentice on behalf of the "host" client, enabling us to offer additional support and a better experience for both apprentice and client.

We can also offer flexi-job apprenticeships which means we are able to offer short term contracts and other non-standard employment models

• Knowledge
• Skills
• Behaviours