Interpret client briefs, research and create content across a range of platforms
Retail team leaders assist managers by providing excellent customer service and stepping in during their absence. Their dynamic role includes guiding and coordinating the team to accomplish daily tasks, boost sales, and uphold business standards in merchandising, service, and promotions. They ensure the team is well-trained and operates efficiently every day.
The core knowledge, skills and behaviours you'll develop on the course:
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Why choose Inspire ATA?
We work with high-quality training providers to deliver a wide range of training programmes through a blended learning approach that is tailored to each learner's needs. Inspire ATA recruits and employs each apprentice on behalf of the "host" client, enabling us to offer additional support and a better experience for both apprentice and client.
We can also offer flexi-job apprenticeships which means we are able to offer short term contracts and other non-standard employment models
- Understand the customer profile of the
business, their purchasing habits across a retail
calendar year and how to meet and exceed their
needs. Know the best ways to drive the team to
increase sales, secure customer loyalty and
attain business targets. - Understand the purpose of the business
including its vision, objectives and brand /
business standards, how they compare to its
competitors and how own role, and the team,
help to achieve them - Understand how own actions and those of the
team can contribute to the overall financial
performance of the business by increasing sales
e.g. through product positioning, and
minimising costs through effective stock control
and prevention of theft. - Understand how to organise the team on a daily
basis to achieve objectives, and recognise the
importance of contingency planning to meet
business requirements; know limits of authority
when deputising for line manager - Understand how the brand / business is
positioned externally, particularly in relation to
local and online competitors and how its
products / services meet consumer trends.
Understand how own actions, and those of the
team can impact on customers’ perception of
the brand / business.
- Monitor customers’ enquiries and service requirements; coach
and support team members to use appropriate methods e.g.
face to face or remote such as on-line facilities, to deliver
consistent and exceptional service that provides customers
with a positive experience - Work with the team to maintain brand / business standards at
all times and identify and address any potential risks according
to business procedures - Support the achievement of financial targets by planning and
monitoring resources. Use resources effectively and efficiently
to meet expected demand. Oversee the areas that impact on
financial performance in own area of the business in line with
business procedures - Use available information to coordinate the work of the team
so that the right people and resources are in the right place at
the right time to ensure consistent brand / business standards
are delivered. Deputise for line manager within limits of own
authority - Support the team to ensure they understand and engage in
the marketing activities and plans of the business and help
ensure that customers have the best possible experience
- Act as a role model to champion excellent customer
service by always looking to improve customers’
experience through a welcoming and professional
approach which builds strong customer relationships - Demonstrate personal responsibility for meeting the
objectives of the team and the business - Demonstrate commercial awareness and act
responsibly and with integrity to protect the financial
position of the business - Display decisive thinking when making decisions that
are in the best interest of the business. Use sound
judgement; take prompt action in the case of problems
relating to resources
Apprenticeships are available in the following locations
A number of our apprenticeship programmes are offered in multiple locations within the same area. Click on each location to find out more and apply.
Nothing near your location currently?
Don't worry, the Inspire ATA team is on hand to help you find suitable opportunities
